Monthly Archives: August 2011

Talking Trash: The Latest on My Garbage Situation

So last week we went to Cape May for two days (can’t miss too much Musikfest). The night before we left we made sure to take out any trash including questionable foods from the fridge, dog poo (my husband wishes this stuff was made of gold) etc. because the day we were leaving for the shore, Wednesday, was also garbage day.

We come home Thursday night to find the trash is still in the garbage cans. They never came. This is August mind you. So my husband calls and they tell him the truck broke down and they would be over as soon as possible. Thursday comes and goes, as does Friday. Saturday I’m sitting on the patio enjoying the last few days of my vacation but I’m not enjoying the aroma of rotting meat and dog shit. Nice.

I call one number for the trash people, the new one they gave my husband, and I get an answering machine telling me that anyone missed on Thursday or Friday was going to get picked up on Monday and that Wednesday people need to wait until the next Wednesday and that they would credit the account for the missed week. WTF??? So Thursday and Friday pick-ups only suffer a few days (which I acknowledge is a long time in August) while Wednesday people have to wait a week??? Last time I checked my calendar Wednesday came before Thursday or Friday. So what gives? My theory is that Thursday and Friday customers do not live on the southside. I’m willing to bet money on it.

So at this point I had enough of the answering machine, so I leave a not so nice message and call the number where people actually answer the phone. And they do. And they tell me that the truck was just now fixed and they would add us to the Monday list. Fine. I get off the phone and go back out to the patio. I get hit in the face with the stench of the garbage. I’m back on the phone. The good number. This time I get a machine. They know its me. So I tell them on my message that the more I think about this situation the less I understand why on Earth I need to wait until Monday if their truck is fixed now. Come tonight or Sunday morning. I also tell them while they are enjoying their Sunday off I have to sit here and smell garbage on the last remaining days of my vacation and I’m not liking it. I also tell them how I am tempted to pack the garbage up in my husband’s truck and dump it at their place so they can suffer with it and I don’t have to.

Ten minutes later my phone rings. It’s someone other than the person who I spoke to the first time. She immediately has an attitude telling me my message was inappropriate and she didn’t know where I was getting the information that the truck was fixed, it was not. I tell her “well, the other woman who answered at this number told me it was just fixed.” Silence. “Well we have sent you four invoices now with a new phone number on it. Stop calling this number.” (Nice, see that, changing the subject) Me: “I’m sorry I’m not studying your invoices to see if there are changes. I call this number because I tend not to get an answering machine when I do. And as a matter of fact, I have never received four invoices from you. You only recently began sending them (we pay 6 months ahead) because I have to beg for them.” Her “No, we sent you three” (oh…now it’s three?)

Then we went into this whole thing about how I should find another collector because I don’t pay my bills on time. I told her if I’m ever late it’s because I’m pondering if I should find a new hauler before I pay. I also told her I paid the last bill in about two weeks and that their due date is usually the day they send the bill or the day after which is ridiculous. We went back and forth about how they were giving us a special rate and how I should be more appreciative. I told her I never once asked for any favors and that if I got better service with a higher rate plan that I would take it. I also told her about how my garbage cans are left laying on the side-walk or thrown in my plants. That I never know what day of the week they are going to show up.

So then I told her that I hope that Bethlehem goes to city-wide collection soon. You can imagine that went over like a lead balloon. I told her about how wonderful it was when I lived in Allentown and they picked up twice a week. She was not amused. So she said, we are adding you to the list to pick up ASAP. (I wonder what other lists I got added to…)

So Sunday morning our garbage was picked up.

Here’s the picture of how we found our cans:

So the big question at home this morning was whether or not they would pick up today. I got the text from my husband today:

“Garbage assholes didn’t come and get the garbage”

Please Bethlehem. Enough is enough. I’m really tired of hiring and firing (or getting ripped off by) garbage haulers. But I tell you one thing. I am done with one truck operations. If you don’t have a fleet, I’m not hiring you. I’m not saying this is a cure-all either, I’ve had a bigger hauler in the past, I think they were the ones who told me my house was not there anymore.